Privacy policy.
URBANIMALS PET — PRIVACY POLICY
Last updated: 7 October 2026
Who we are
Urbanimals Pet is the trading name used by:
Misterdd Pty Ltd — North Sydney.
Xyleafy Pty Ltd — Zetland.
Dcpets Pty Ltd — Wahroonga.
“We”, “us” and “our” refer to these businesses. Each company is responsible for the personal information it handles. This policy covers our stores, website and customer enquiries.
What we collect
We may collect:
Your name, phone number, email and address.
Your pet’s details, care needs and grooming preferences.
Booking records, signed waivers, transaction information and communications.
Website usage information, including interactions with our advertising.
CCTV video and audio recordings at our stores.
We collect information when you contact us, use our services, complete forms or visit our stores. We also collect information through our website, Petboost booking system and advertising enquiry forms.
You can make a general enquiry anonymously, but we need certain details to arrange bookings and safely care for your pet.
How we use information
We use information to answer enquiries, manage bookings, care for pets, process payments, maintain records and handle feedback or incidents. We may also use it to improve our services and advertising and meet legal obligations.
If you submit a Google Ads enquiry form, we use your details to contact you about your requested service by phone, text or email.
When we share information
We may share relevant information between our stores and their operating companies when needed to manage your bookings, provide consistent care or respond to your enquiries.
We use Petboost to manage bookings and customer and pet records. We also use providers for website hosting, payments, email, messaging and advertising. These providers may handle information needed to deliver their services.
Where necessary and permitted or required by law, we may share relevant information with veterinarians, insurers, professional advisers or authorities.
CCTV and audio
Our stores use CCTV that records video and audio for safety, security and investigating incidents. Recordings are stored locally and may capture people, pets and conversations within recording range.
Access is restricted to authorised people. Relevant recordings may be shared for investigations, insurance claims or legal purposes where permitted or required by law. Recordings are kept only as long as reasonably needed.
Marketing and cookies
We may send promotional messages where you have consented or where otherwise permitted by law. You can unsubscribe or email us to stop receiving marketing. We may still send necessary booking and service messages.
Our website may use cookies and similar technologies to support website functions, understand usage and measure advertising results. You can manage cookies through your browser and any available website cookie settings.
Storage and security
We take reasonable steps to protect personal information from loss, misuse and unauthorised access, modification or disclosure.
Petboost states that it uses Australian-hosted infrastructure. Other technology providers may store or process information overseas, depending on the service and its settings.
We keep information for as long as reasonably needed for our services, business records and legal requirements. When it is no longer required, we take reasonable steps to securely destroy or de-identify it.
Access and corrections
You can contact us to request access to your personal information or ask us to correct inaccurate or outdated details.
We may need to verify your identity. If we cannot fulfil a request, we will explain why, subject to applicable legal restrictions.
Privacy enquiries and complaints
Please contact:
Urbanimals Pet — Privacy Enquiries
Email: info@urbanimalspet.com
Post: 246 Miller Street, North Sydney NSW 2060
Please identify the store your enquiry relates to so we can direct it to the responsible company.
We aim to respond to privacy complaints within 30 days. If you remain dissatisfied, you may contact the Office of the Australian Information Commissioner at www.oaic.gov.au, where your complaint falls within its jurisdiction.
Updates
We may update this policy from time to time. The latest version will be published on our website with an updated date.